Parts Counter Sales

PURPOSE 

Responsible for selling, receiving, and delivery of parts and accessories. In addition, performs in-store customer service, assists with overall organizational promotion, and assists with parts stocking duties. May assist the Parts Manager in maintaining accurate and on-time reports and records (both customer and internal) relative to the parts department’s operations within the dealership. 

BASIC FUNCTIONS AND RESPONSIBILITIES 

• Promotes and sells products and/or services to meet customer needs 

• Supplies Service Technicians with parts, as required (assists Service Writer, if applicable) 

• Assists with preparing and maintaining showroom merchandise displays 

• Verifies receipting in of parts shipments and assists with placing Machine Down and Stock Orders  

• Assists in pulling and shipping parts and product transfers between branches 

• Assists in keeping parts department, showroom and parts warehouse clean and orderly 

• Reports and follows up on parts shortages by reporting issues to the Parts Manager 

• Assists in maintaining all departmental tools and equipment 

• Provides after hours parts phone service, when necessary 

• Other duties as required, for overall location functionality 

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS 

• High School Diploma or equivalent experience 

• Basic data entry/keyboarding skills 

• Basic parts and machinery knowledge 

• Ability to use the John Deere Parts related computer application 

• Ability to work in a team environment 

• Ability to work extended hours and weekends 

• Ability to operate a forklift, preferred 

• Valid driver’s license required for potential driving situations, preferred 

PHYSICAL DEMANDS  

• Weight Requirements: Lifting up to 50 lbs. 

• Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long duration of time 

• Visual: Working with smart devices and manuals 

• Driving: Occasional – Short and long distances 

• Dexterity: Ability to grasp and manipulate standard tools and office equipment    

• Noise: Medium to High