Outside Parts \u0026 Service Sales

PURPOSE 

Builds customer relationships by traveling to and/or calling on customers to perform follow-up activities for parts and services sales, addresses customer concerns, promotes aftermarket sales, and collects equipment information in order to provide the highest level of external and internal customer service with a main focus on increasing parts and service sales 

BASIC FUNCTIONS AND RESPONSIBILITIES 

• Markets parts and service sales through special parts promotions, Quality Assurance packages, extended warranties, and machine inspections 

• Communicates customer complaints to the appropriate department(s) to achieve a quick resolution. Follows the resolution process so that maximum customer satisfaction may be achieved  

• Provides parts and service solutions to the customers (maintenance and repair) 

• Assists with counter sales to support customer needs, including Saturday work as required 

• Responsible for the coverage, retention, development and acquisition of all customers within an assigned
territory or sales market for parts and service 

• Collects and updates customer equipment information (serial numbers, hours, number of rows, etc ) for use in parts, service, and sales marketing promotions 

• Provides parts and service solutions to the customers (maintenance and repair) 

• Delivers parts to the customers as required (include pulling parts and loading for the day) 

• Provides feedback about pricing and promotions of competitors 

• Regularly cleans and properly maintains company vehicle as to protect company assets and to represent Quality Equipment professionally 

• Attends required training meetings designed to promote overall employee and dealer development 

• Provides constructive input on parts and service marketing plans 

• Assists with after hours parts phone service, when necessary 

• Other duties, as required, for overall location functionality 

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS 

• High School Diploma or equivalent experience 

• 1+ year experience in Parts Department operations 

• Ability to use standard desktop applications, such as Microsoft Office and internet functions 

• Ability to write and speak effectively to individuals and groups 

• Ability to work extended hours and weekends 

• Excellent customer service skills 

• AG background, preferred 

• Valid driver’s license for potential driving situations 

• Must maintain driving records per insurance carrier standards 

PHYSICAL DEMANDS  

• Weight Requirements: Lifting up to 50 lbs. 

• Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long duration of time 

• Visual: Working with PC, smart devices and close detailed work 

• Driving: Occasional – Short and long distances 

• Dexterity: Ability to grasp and manipulate standard tools and office equipment