Service Writer

PURPOSE

Coordinates customer’s equipment repairs. Assists the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation within the dealership.

BASIC FUNCTIONS AND RESPONSIBILITIES

•    Fields internal and external customer inquiries for the Service Department

•    Opens work orders maintains control until they are closed and invoiced

•    Updates customer profiles using equipment, hours, or other information from the customer work orders

•    Maintains service accessories and supplies and prepares replacement orders when necessary

•    Prepares warranty and/or product improvement for submission by the Central Warranty Administrator

•    Assists customers with mower or equipment loading/unloading when necessary.

•    Performs other functions or duties as directed by management in-line with the objectives of the dealership.

•    Close and process RO’s for payment when needed

•    Assist technicians and provides part service including parts lookup, pulling parts from parts stock and processing MD orders (where applicable)

•    Assists on the parts counter when necessary

•    Assists with loading/unloading trucks when necessary (where applicable)

•    Acts as an ambassador for the dealership and protects the positive dealership image, while promoting customer loyalty and goodwill

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS

•    Basic knowledge of accounting practices.

•    Ability to use standard desktop load applications, such as Microsoft Office and internet functions.

•    Knowledge of office procedures.

•    General understanding of mechanical/technical terms is preferred.

•    High school diploma or equivalent experience.

•    Ability to operate forklift

PHYSICAL DEMANDS

•    Noise Levels: High.

•    Weight Requirements:  Lifting up to 50 lbs.

•    Mobility: Standing and sitting for long durations.

•    Visual: Working with PC, manuals, and close detailed work.

•    Driving: Daily – short and long distances.

•    Respiratory: Possible exposure to exhaust and dust fumes.

•    Dexterity: Ability to grasp and manipulate tools and parts.