I/S Customer Call Technician

We are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.

Our work culture is ethical, entrepreneurial, and hard working.  We work with excellent people every day – our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.

We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business.   At Quality Equipment, there are opportunities to grow and advance in your career.

We are currently looking for an Integrated Solutions Call Center Technician to join us in our Clinton store. 

BASIC FUNCTIONS AND RESPONSIBITIES:

• Remotely Setup and troubleshoot technology for combines, sprayers, floaters, tractors, self-propelled forage harvesters, planters, tillage and RTK systems. Using full suite of tools including Remote Display Access, Service Advisor Remote and Wireless Data Transfer.
• Manage customer support packages and ensure time is allocated and/or billed properly.
• Identify customer support needs and create solutions including educational videos and instruction manuals to pro-actively eliminate downtime or provide solutions to common failures.
• Will help to Develop and deliver customer and employee training for VAS, advanced precision farming products, and ensure understanding of Precision Ag and precision farming products across all departments. Develop and execute plans to ensure ongoing Precision Ag mainstreaming across all departments.
• Maintain current product knowledge on all new/used equipment potentially saleable by the dealership, including features/benefits and machine compatibility/ technology integration.
• Assist in leading the organization in the area of John Deere precision farming products and serve as the internal and external technical specialist.
• Exhibits outstanding communication skills and cooperates with other departments and locations. Promotes teamwork, maintains a positive attitude and supports the concept of one face to our customers.
• Responsible for JDLInk registrations and transfers new/used. Helps customer with account validation and training on myjohndeere.com.

EXPERIENCE, SKILLS AND KNOWLEDGE REQUIREMENTS:

• 1+ years of experience in an agricultural-related role with activities such as sales, service, training, or other related work. Prior experience with JD technology and support is preferred or similar customer support role.
• Certified Crop Advisor accreditation or ability to achieve within 18 months of hire date.
• Extremely organized, sensitive to deadlines and goals within dealership.
• Must be driven to achieve results, highly attentive to detail and accuracy.
• Solid communication skills. Can deal with and effectively resolve challenging customer issues.
• Ability to multitask, manage multiple priorities, meet short/changing deadlines and is energized by a fast paced environment.
• Can build relationships through phone interaction and/or web based communications.
• Demonstrate analytical and problem solving abilities.

PHYSICAL DEMANDS:

• Noise Levels: Medium to High.
• Weight Requirements: Lifting up to 50 lbs.
• Mobility: Squatting, bending, climbing, lifting, reaching, twisting, standing, and sitting                                         
• Visual: Working with PC, online content, manuals and close detailed work    
• Work Environment: Exposure to extreme weather, fumes, airborne particles and moving parts
• Dexterity: Ability to grasp and manipulate tools, equipment and machines.
• Driving: Occasional – Short and long distances

Our employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development.  Our goal is for our employees to reach their full potential.